Customer Service

Most companies think meeting a customer’s needs is good enough. At Jaeckle, our goal is to exceed your expectations. Our friendly and experienced Customer Service team will go the extra mile to make things as easy as possible for you. At Jaeckle, we offer our customers:

• Knowledge – Our Customer Service representatives attend training on new products and are able to give you the information you need.
• Fast service – We have invested in software to track our call volumes and hold times to minimize waiting.
• Convenience - Ordering online, by fax, or by phone.
• Fax or email order acknowledgements to verify your order.
• Immediate real-time stock checks with major manufacturers.

We are available Monday through Friday from 7:30 am to 5:00 pm CST to help you with your flooring and surfacing needs.

We can be reached by phone at 800-236-7225 or by email at cs@jaeckledistributors.com.